Globelines -- connecting badly!

I am a globelines subscriber.

I had been loyal to Globe since 1999. I love Globe.

So, when Globe branched out and created globelines as their sister company (a competition to PLDT) -- I thought I was going to have a good deal of service.

I am a Globe Platinum member -- which I earned -- I am really happy or should I say contented with their prompt and service oriented style of handling my account. But I was wrong.

My monthly bill is about 996 pesos for a broadband connection. It's internet connection plus a telephone line.

How many times do I have to call the customer hotline to report a problem?

Your conversation with the customer service officer is recorded, they say, so as to protect I guess both parties. Okay, that is fine. But what happens after that? Do the managers or supervisors listen to the recorded conversations and make a report about it or plan an action to address the concerns of their irate costumers?

I have called so many times which was recorded. I have paid my bills on time --- but up to this day, 01 October 2008 -- my concern had not been addressed or attended to. It has fallen on deaf ears.

Poor me.

It has been 10 months since I made my first report but the problem has been there for a year now! I cannot change or terminate my subscription because I had signed up with their lock-in period of 24 months condition.

Imagine that!

I still have to endure this poor service for another year-- another 12 months of bad connection and poor service of Globelines!